"Customer First , Everything else is Secondary"

"We put our self in our customer's place and deliver the best experience"

"Better Before Cheaper in other words, compete on differentiators other than prices"

"We help customers to improve their business even when they won't be buying anything immediately"

Customers of Newlogic can contact our team of experienced support professionals during the UAE business hours (09:00 to 17:00 GMT+4).

• The support requests can be directly sent to esupport@newlogic-me.com or requests can be logged at our support web portal (https://www.support.newlogic-me.com)
• Submitting your support requests using the above mentioned methods will create a support ticket, which helps us to pay appropriate attention and priority is provided based on the severity of the issues
• We recommend to submit your support requests via our support email address for a quicker response
• Email sent to the support email address are automatically created as tickets and ticket ID is assigned in our Support web portal
• For any CRITICAL issues for example the service is affected to whole company, customers can contact us over the phone +971 4 5 23 24 25 , it is always recommended to open the ticket with all issue details including screenshots and error logs and message headers of reported messages and provide the ticket number while speaking to the concerned agent.
• When calling Newlogic support team always please ensure you provide Ticket ID that you have already received for your support requests for fastest response.

• Provide as much information as possible when creating a case with Newlogic support, because it helps in terms of case resolution time.
• Keep all network resources ready to share the admin console access to the support agent via remote screen sharing tools ( for Example teamviewer, Zoom Meeting , Google Meet / Hangout etc)
• For further troubleshooting please try to reproduce issues on different accounts or domains.
• Provide as much information as possible, so that the case gets solved with fewer needed communications.
• The customers using G Suite services, it is always recommended to monitor the G Suite Services status link below for any service related issues with Google https://www.google.com/appsstatus#hl=en&v=status
• The customers using Mimecast & Proofpoint Advanced Security Services, it is recommended to monitor the service status from the respective product admin consoles.

Regardless of your issue, our commitment is to offer you a solution. Depending on your issue, the following solutions are possible

• We fix your issue, provide a solution, or answer your question.
• We confirmed the issue you reported is a missing feature. You can submit your issue as a Feature Request.
• We can’t reproduce the issue, but provide recommendations for further investigation.

When your case is resolved, you'll receive an email survey about how we handled your case. Your feedback is crucial in making improvements to our support structure and service offerings.